Returns Policy

Effective date: October 12, 2026

We want you to get the right part the first time. If something isn't right, contact us first. We can usually fix it faster than a bank or card dispute can.

This policy covers orders placed on planetxperformance.com. If you bought on Amazon, from us or from a third-party Amazon seller, Amazon's return policy applies, so start your return from your Amazon order page.

Two kinds of products

• Planet X Originals: the Trinity Starter Bracket (steel and 304 stainless) and the Trinity Starter Bracket Alignment Tool (1040 steel). We make these and ship them ourselves from Carmel, Indiana.
• Parts from other brands: these ship directly from a distributor's or manufacturer's warehouse. The product page shows which items ship from a partner warehouse. If your order includes both kinds, it will arrive in more than one package.

Both kinds follow the rules on this page. Where the rules differ, we say so.

Return window

• Planet X Originals: request a return within 30 days of delivery.
• Parts from other brands: request a return within 20 days of delivery.

We can't accept return requests after these windows.

How to return an item

1. Contact us first. Email us or call (463) 333-9798. Include your order number, the item, the reason for the return, and photos if the item is damaged or wrong.
2. Get your RMA number. Every return needs a return authorization (RMA) number. We'll email you the RMA number, the return address, and instructions. Parts that shipped from a partner warehouse usually go back to that warehouse, not to us, so use only the address we give you.
3. Ship it within 5 days of getting your RMA. Packages without an RMA number, or sent to the wrong address, may be refused or sent back to you, and we can't refund them.
4. Pack it well. Put the product, in its original box, inside a separate shipping carton. Don't write on, tape, or label the product's own box. Write the RMA number on the outside of the shipping carton only.
5. Use trackable, insured shipping. We aren't responsible for returns lost or damaged on the way back.

Condition requirements

To qualify for a return, an item must be:

• new, unused, and not installed
• free of tool marks, scratches, fluids, or other signs of use
• complete, with all hardware, parts, instructions, and paperwork
• in its original, undamaged, resellable packaging

Please check fit before you install anything. Compare the new part with your old part or your vehicle first. Once a part has been installed, it can't be returned as unused.

Items that can't be returned

• parts that have been installed or used, or test-fitted in a way that left marks (see the Trinity exception below)
• parts that have been modified, painted, coated, cut, drilled, or welded
• electrical and electronic parts once the packaging has been opened
• fluids, chemicals, gaskets, and seals once opened
• special-order and made-to-order items (the product page or your order confirmation will say so)
• engine internals
• coilovers
• items marked final sale
• items returned without an RMA number, or after the return window

Restocking and repackaging fees

Parts from other brands. When a return isn't caused by our mistake:

• a 5% restocking fee applies if you request the return more than 10 days after delivery
• a $10 repackaging fee applies if the product's original box is missing, damaged, or written on

Planet X Originals. No restocking or repackaging fee, as long as the item is unused and in its original packaging.

If we find damage or missing parts when we inspect a return, we may reduce the refund or send the item back to you.

Return shipping costs

• Changed your mind or ordered the wrong part: you pay the return shipping, and the original shipping charge isn't refunded.
• Our mistake (we sent the wrong item, it arrived damaged or defective, or our product page listed the wrong fitment): we pay the return shipping and refund the original shipping charge.

Damaged, wrong, or missing items

Please inspect your order as soon as it arrives. Report shipping damage, a wrong item, or missing parts within 24 hours of delivery. Our carriers and distributors have short claim deadlines, so this matters.

Include your order number and photos of the item, the box, and the shipping label. Keep all packaging until the claim is settled, because the carrier may need to inspect it.

If you report the problem in time, we'll replace or refund the item, including shipping. Reports made after 24 hours may not be covered by the carrier or our distributor, and we may not be able to help.

Lost packages

If tracking hasn't updated for 5 business days, or tracking shows "delivered" but you can't find your package, contact us within 7 days of the expected delivery date. Please check with neighbors and around your property first.

We'll open a trace with the carrier and work with you on a replacement or refund once the carrier finishes its investigation.

Refused or undeliverable packages

This covers a package that comes back to us because:

• you refused the delivery
• the address was wrong or incomplete
• a signature was required and no one signed for it or picked it up in time

When it arrives back with us or our partner warehouse, we'll refund the item. We'll subtract the shipping cost both ways (the original shipping and the return shipping) and any restocking fee.

If you'd like the order resent instead, we'll charge the reshipping cost first. Please double-check your shipping address at checkout.

Order cancellations and verification

• Cancellations: you can cancel at no charge until your order has shipped or has been placed with our distribution partner. Partner orders are often placed the same business day, so contact us as soon as possible. After that, the return rules on this page apply.
• Verification: to protect our customers from card fraud, we may hold an order and contact you to verify it before it ships, especially larger orders or orders shipping to an address different from the billing address. If we can't verify an order, we'll cancel it and refund you in full.

Refunds

• We inspect every return. Once it's received and approved, we'll issue your refund within 5 business days. Returns to a partner warehouse may take a few extra days for the warehouse to receive and inspect.
• Refunds go back to your original payment method. Depending on your bank or card issuer, it can take another 5 to 10 business days to show up.
• Sales tax is refunded with the item. Original shipping charges aren't refunded unless the return was our mistake.
• We don't offer direct exchanges. Return the item for a refund and place a new order for the part you need.

Trinity fit and trial-fit returns

The Trinity Starter Bracket needs the inboard starter bolt hole on your engine block to be intact. It can't repair a block where the whole starter ear (both bolt holes) is gone. If you're not sure it will fit, send us a photo of your engine block before you order, and we'll check the fit.

If you trial-fit a Trinity and it doesn't fit, stop and contact us before you modify anything. We'll help you get it fitted or set up a return. A trial-fitted Trinity can be returned within the 30-day window if it's undamaged and you contact us before making any modifications to the bracket or your vehicle.

Warranty

A return is for a new, unused part you no longer want or that arrived wrong or damaged. A warranty claim is for a part that fails because of a defect after you've installed it. Warranty claims don't follow the return window above.

• Planet X Originals: the Trinity Starter Bracket (steel and 304 stainless) and the Trinity Starter Bracket Alignment Tool (1040 steel) come with a 90-day warranty against defects in materials and workmanship, starting from delivery.
• Parts from other brands: covered by their manufacturer's warranty, not by Planet X Performance. Contact us and we'll help you start a claim. The manufacturer decides whether a claim is approved.
• Not covered: labor, installation costs, misuse, improper installation, racing or competition use, or normal wear.

For a warranty claim, contact us with your order number, a description of the problem, and photos. See our Warranty and Fitment page for full details.

Shipping area and signatures

We ship to addresses in the United States only.

• PO boxes: accepted for Planet X Originals. Parts from other brands may require a street address, depending on the warehouse and carrier.
• APO/FPO, Alaska, and Hawaii: please contact us before you order so we can confirm shipping options and cost.
• Signature: orders with a product subtotal over $100 (before shipping and tax) require a signature on delivery. Anyone at the address can sign. PO box orders over $100 ship by USPS with signature service. Orders shipped directly from our distributor partners may not offer signature service, so those parts may arrive without one.

See our Shipping Policy for details.

Questions

We're happy to help.

• Email: Email us
• Phone: (463) 333-9798, Monday to Friday, 9am to 5pm Eastern.
• Mailing address (mail only): Planet X LLC ("Planet X Performance"), 275 Medical Dr, Suite 3721, Carmel, IN 46082. This is not a returns address. Return items only to the address on your return shipping label.