Shipping Policy

Effective date: October 12, 2026

This policy covers orders placed on planetxperformance.com. It explains where we ship, how shipping works, and what to do if something goes wrong on the way.

Where we ship

We ship to addresses in the United States only.

• PO boxes: accepted for Planet X Originals. PO box orders over $100 ship by USPS with signature service, because UPS and FedEx don't deliver to PO boxes. Parts from other brands may require a street address, depending on the warehouse and carrier.
• APO/FPO, Alaska, and Hawaii: please contact us before you order so we can confirm shipping options and cost.

Two kinds of products

• Planet X Originals: the Trinity Starter Bracket (steel and 304 stainless) and the Trinity Starter Bracket Alignment Tool (1040 steel). We ship these ourselves.
• Parts from other brands: these ship directly from a distributor's warehouse. The product page shows which items ship from a partner warehouse.

If your order has both kinds, it will arrive in more than one package, often on different days.

Shipping options and cost

At checkout, we show live carrier rates for your address and cart. You'll see the shipping options, the carrier, the cost, and the estimated delivery time before you pay.

Delivery times are the carrier's estimates, not guarantees.

When your order ships

Orders usually leave once your payment clears. Parts from other brands ship from our partner's warehouse on its own schedule.

To protect our customers from card fraud, we may hold an order and contact you to verify it before it ships. This can add a little time.

When your order ships, we'll email you a tracking number. If your order ships in more than one package, each package gets its own tracking number.

Signature on delivery

Orders with a product subtotal over $100 (before shipping and tax) require a signature on delivery. It protects you and us from lost or stolen packages.

• Anyone at the delivery address can sign. The carrier won't leave the package at your door without a signature.
• If no one is there to sign, the carrier usually leaves a notice and tries again, or holds the package for pickup.
• PO boxes: orders over $100 going to a PO box ship by USPS with signature service, because UPS and FedEx don't deliver to PO boxes. You may need to sign for the package at the post office.
• If the package goes back because no one signed or picked it up, it's treated as undeliverable. See "Refused or undeliverable packages" in our Returns Policy.

Orders shipped directly from our distributor partners may not offer signature service. Those parts may arrive without a signature and be left at your door, even on orders over $100.

Check your address

Please double-check your shipping address at checkout. If you spot a mistake, contact us right away. We can only change an address before the order ships or is placed with our partner warehouse.

Damaged, wrong, or missing items

Please inspect your order as soon as it arrives. Report shipping damage, a wrong item, or missing parts within 24 hours of delivery. Our carriers and distributors have short claim deadlines, so this matters.

Include your order number and photos of the item, the box, and the shipping label. Keep all packaging until the claim is settled, because the carrier may need to inspect it.

Lost packages

If tracking hasn't updated for 5 business days, or tracking shows "delivered" but you can't find your package, contact us within 7 days of the expected delivery date. Please check with neighbors and around your property first.

We'll open a trace with the carrier and work with you on a replacement or refund once the carrier finishes its investigation.

Related policies

• Returns Policy
• Privacy Policy

Questions

We're happy to help.

• Email: Email us
• Phone: (463) 333-9798, Monday to Friday, 9am to 5pm Eastern.
• Mailing address (mail only): Planet X LLC ("Planet X Performance"), 275 Medical Dr, Suite 3721, Carmel, IN 46082. This is not a returns address. Return items only to the address on your return shipping label.